Refund policy

 

Returns & Cancellations

All Sales Are Final

Due to the custom and hygienic nature of our products, all wig units are made to order and all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.

Wigs, lace products, and hair extensions are considered personal-use items and are not eligible for return under any circumstances once delivered.

Exceptions

Our Responsibility

In the rare event that Wigs By HER makes an error in fulfillment (such as an incorrect item or confirmed manufacturing defect), we will work with you to resolve the issue promptly.

Resolution may include, at our sole discretion:

  • A replacement or remake of the item,

  • Store credit, or

  • A partial refund when appropriate.

Claims must be reported within 48 hours of delivery, with clear photos and/or video documentation. Items must remain unworn, unaltered, and in original condition.

Wigs By HER reserves the right to determine the appropriate resolution on a case-by-case basis.

To be considered, items must be:

  • Unworn

  • Unaltered

  • Lace intact

  • In original packaging

Approval must be received prior to any return. Unauthorized returns will not be accepted.

Cancellations

Orders may be canceled on the same day they are placed before 11:59 PM EST.

Once production or customization begins, orders cannot be canceled, and payment becomes final and non-refundable.

By placing an order with Wigs By HER, you acknowledge and agree to this policy at the time of purchase.